KINCADE LOST CAVES TRIAL
This does not affect your statutory rights.įor any Neue Schule bit purchased you have 21 days from delivery to trial the bit which is charged at £1 per day with a minimum charge of £7. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold. We regret that we also cannot, by law, accept returns of any medication including all flea treatments and wormer's. We are unable to accept part used returns of food and damaged products (unless delivered damaged). The item should be in perfect condition and complete with original packaging (tags). Should you wish to return anything bought from us, we will happily refund or exchange a product provided it is in a fully resalable condition and returned to us within 30 days of purchase (This is extended for Christmas till January 5th). We hope that you are pleased with your purchase. Additional charges for customs clearance are the customers’ responsibility. The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Please ensure you check your delivery address is correct and that you or someone else will be available to take delivery of orders. Items that are cancelled after the item has been dispatched may result in a surcharge of minimum £10 from any refunds.įree Delivery subject to criteria. Items that are not delivered and returned to sender due to customer error may result in a surcharge of minimum £10 from any refunds/re-posting. Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure. We will send you a quotation for the delivery cost upon receipt of your order, and will await your confirmation to proceed. you have not been charged this at checkout. The VAT element will need to be paid to customs before you take delivery of your parcel. The cost is dependant on the value, weight and volume of your parcel. Postage is charged at cost, (minimum £4.99). We are pleased to quote for exporting orders overseas.
KINCADE LOST CAVES FREE
Please note - Free shipping on orders over £39.00 does not account for the price of shipping added onto any order. If the parcel should go missing, once it has been delivered, Pet N Pony could not accept any responsibility for the loss, so please ensure you ask for the parcel to be left in a secure place.Īlternatively you could request we leave with a neighbour if you are not in, or state an alternative delivery address such as your work address, friend or relative. If however, you wish your parcel to be left without a signature, you may authorise us to do so by entering this request in the Delivery Notes box at the Check Out. This services is dependent on your local distribution hub so can’t be guaranteed.įor DPD and Royal Mail Deliveries we would normally require a signature. Occasionally DPD or Royal Mail will deliver on Saturdays at no extra cost. If the size of the item in your basket is over 1m Postcodes Starting BT weighing under 28kg *Weighing less than 30kg UK Mainland only Orders over £39.00 Weighing less than 30kg and under 1metre in length UK Mainland only If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries. Please remember to take Bank Holidays and weekends into consideration. Dispatch is by DPD or Royal Mail and takes 2-5 working days after dispatch.